How Will This Powerful Manual
Give You The Ability To Predictably And Cost Effectively
Attract Good Customers To Clean For Whenever You Need Them?
Before I explain how, let me share a story with
you about a carpet cleaner named John. Does this sound familiar
to you?
John was mad. Steaming mad. His veins were bulging
from his neck and he wanted to KILL something. After spending
almost $5.00 in gas and an agonizing 45 minute drive, all
he had to show for his efforts was a note left on his first
job's door--
'Carpet
guy, have to cancel appointment. So sorry.'
"Sorry?....I
drive 45 minutes to clean YOUR carpets, you cancel out on
me and you're sorry?", John said to himself, cursing under
his breath.
He
rang the door bell once. No answer. He rang it again. No answer.
Then he rang the bell 20 times straight. He was determined
to punish his customer for not answering the door.
Nothing.
Dead silence.
All
he could hear were the faint sounds of dogs barking from a
mile away.
John
walked down the red brick walkway back to his van, ignoring
the snail he crushed under his shoe and completely unaware
of the beautiful, cloudless sunny day.
Frustrated,
he climbed back into his van and stepped on an old, yellowed
foam coffee cup. As he sat down on the brown, cracked vinyl
seat he noticed his odometer had turned to 77,777 miles.
Brewing, he thought to himself, "How can this customer NOT
call to let me know? Just a simple phone call! ...Damn!"
John
was seeing red.
After
sitting in his van and thinking things over for 5 minutes,
he put his key in the ignition and started the motor. The
odometer stared at him. 77,777 miles. The oil needed changing.
His windshield needed cleaning. He had a yellow page bill
past due for a week now. His wife needed money for clothes
for the kids.
And
his first customer had the nerve to no-show him.
John
revved the engine real loud, gave the living room window one
last stare down, and drove away, leaving a trail of prespray
dripping off his rear bumper from a container that tipped
over as he sped off...
Adjusting
his rear view mirror, John noticed something that made his
face turn pale. He got scared for a second, where was his
wand? Did he leave it at his last job yesterday? Maybe his
helper forgot to load it. He was ALWAYS forgetting something.
Left the upholstery tool at the job on Hampton St. three days
ago....Speaking of his helper....where was he? He knew to
meet him at 7:30 A.M. at his house but he flaked too. What
excuse was he going to come up with this time? He was getting
flakier each passing week. Pretty soon John's going to have
cut him off for the last time...
"Oh
well, probably sleeping in. He's done this three times in
two weeks now. Probably got drunk and played poker all night
again. I know better than to give him an advance on his pay....what
the hell's wrong with me?", John thought to himself.
As
he drove to his next job, he forced himself to snap out of
his depression. He had to. His next job looked too good to
screw up---it's got two rooms, two sofas, and one room needs
pet odor control. At least it better be good. And he booked
it just yesterday, so they HAVE to be home. John's thinking
$350.00. His best job of the day.
As
he's driving down the street looking for the address, he notices
how nicely kept the yards are on this street. Lawns finely
manicured, bushes trimmed and shaped. Nice, new cars gleaming
in driveways. Yes, it is looking like a good job! He pulls
up to the front of the house and notices a brand new Lexus
in the driveway. "That's a good sign", he tells himself.
Things
ARE looking up.
He
knocks on the front door and after a few moments Mrs. James
opens the door. "Are you the rug man?", she asks. (John's
thinking "No, I'm a professional carpet cleaning technician,
not just a 'rug man'"). But he says, "Yeah, I'm John, your
technician from Superior Carpet Care, here to clean your carpets."
"Well,
you're late," she says. (Funny, I know this appointment was
set up between 10 and 11 A.M. and it's 10:15. What gives?)
"Also
I changed my mind on the sofas. I gave them to Goodwill so
I don't need them cleaned."
(Great,
John thinks to himself. It's always something. Why can't I
ever have a day when nothing goes wrong?)
She
stands there looking at him, impatiently. "Aren't you going
to take off your shoes?"
"Oh,
um, sorry. Yeah, it'll take me one second." (Oh no, one of
those kind of ladies.)
So
John steps into her 800 square foot living room with her 10
foot high entertainment center and $6000.00 stereo and she
shows him the rest of her 3500 square foot home. He notices
the beautiful, expensive paintings on her walls. Oak everywhere.
Family pictures of vacations in the Bahamas.
As
she is walking him through her house she comments, "I only
want this room cleaned back here. It's the only room with
a problem".
"O.K."
"Your
machine is not going to scratch my baseboards right?"
"No,
I take special care of....."
....She
rudely interrupts, "I need you to deodorize this room because
my dog Pebbles had a few accidents in here". (He doesn't let
her good manners bother him.)
"O.K.
Lets have a look".
John
enters the bedroom. The odor hits him like a runaway Mack
truck. A few accidents? It smells like a tipped over outhouse...
"O.K.
Mrs. James. What I recommend for this room would be our Pet
Odor Control Process. Now what this is....."
...Interjecting
rudely. "Listen, I don't need a sales pitch. I just need you
to put some cherry or whatever kind of deodorizer you guys
sell in your machine. That's it."
Calmly
he explains. "Mrs. James, I'll do whatever you want me to,
but the way to take care of this type of problem is by eliminating
the source, which is often not just in the carpet but the
padding as well and......"
......"Listen
Jim, or whatever your name is, I told you I'm not interested
in a sales pitch. I don't need you. I could go to the store
and rent a machine for $30.00 and do this job myself. Now
I want the smell gone and I only need a deodorizer to do it.
How much are you going to charge me for that? Your ad says
"basic deodorizer" $15.00 extra."
The
word $15.00 just sits there and gnaws at his stomach. (No,
this job isn't looking good at all. Not good at all.)
"Yes,
Mrs. James. Our regular deodorizer is $15.00 per room. But
that isn't for a smell like this. For this you need to....."
...."Listen,
I appreciate all that. I'm not looking for miracles here.
All I can afford is an extra $15.00."
($15.00?
Doesn't this lady know I gotta make a living too? She
drives a Lexus and she can't afford more than $15.00? Who
does she think she is kidding? Who does she think she is anyway!
She makes me take off my shoes? I'm going to tell her off.)
"MRS.
JAMES!?..."
"Yes?!"
"....................Well.....um........hmm............O.K........
if you just want the basic deodorizer that will only be an
additional $15.00 like it says on our ad. But I should stress
it might only be a temporary solution. You see there is really
only one way to take care of this and that is the RIGHT way.
To do that would take a lot more time, effort and materials
to be sure the problem is gone."
(Way
to tell her off John!)
"That's
all I want."
"Great,
as long as you understand there is no guarantee
the smell will be gone. Our basic deodorizer will make it
smell better, yes, but it isn't designed to get rid of a severe
problem like this."
"Fine."
John
walks back to his van to get his equipment, feeling frustrated,
aggravated and victimized, and as he's unloading his equipment
he thinks to himself, "There's got to be a better way!"
I've Got Good News -- There Is!
The secrets I teach attract quality prospects
like a magnet. On demand!
You'll thumb your nose and say good-bye to the
days of fighting with cheap, unreasonable customers like our
friend John just had to suffer through.
My marketing strategies will teach you ways
to get business in every area of our industry. Whether you
need residential accounts, high dollar commercial accounts,
steady property management accounts, water damage accounts,
whatever you currently do or would like to do, this guide
reveals how!